Frequently Asked Questions
How much does shipping cost? & Do you ship internationally?
Shipping Cost: 
We ship FREE OF CHARGE for orders AUD$50 and above.
Orders below AUD$50 is charged at a Flat rate of 7.95.
 
International Shipping:
Yes.  We ship to international destinations by order weight. Please check the international shipping page for more details on pricing.
When will my order arrive?

We usually ships In-stock orders the next day when we receive it before 8:00pm weekdays. 

For local orders, the estimated delivery time takes 3-5 working days within Sydney,CBD, NSW, and Victoria and 5-7 working days to the rest of Australia.

For International order, the estimated delivery timing is usually 2-3 working weeks depending on the carrier engaged to transport your order. 

Please let us know if you would like a faster delivery option as we can engage DHL to carry out your package. 

Do you have a "walk-in" shop that I can visit?
Itsybitsyhaven.com.au is an exclusive online shop without a brick-and-mortar shop. That being said, we save on operating cost such as manpower, electricity etc. which is awesome as we can offer our products at much lower price than shop sold products.
Do you offer discount or coupons?
Yes.  We constantly offer discounts and coupons and some of them are announce via our newsletter only.   
I received my order, but it is not working!
For items that arrived safely, but has a manufacturing defect, please contact us at support@itsybitsyhaven.com.au with your order reference number on the subject and we will contact the manufacturer to arrange for a repair or replacement.  Alternatively, you may contact the manufacturer of the product directly and arrange for an appointment for repair or replacement.
What happens if an item I ordered is found to be out of stock?
We will contact you of the unavailability and will give you option for a refund or replacement. If you choose to refund, we will refund your payment thru the method you used to pay.
If you want a replacement, we will notify you of the availability and send you the package as soon as possible.
Is your site secure?
Itsybitsyhaven.com.au do not take credit card details straight from our site. We engage STRIPE and PAYPAL to manage credit card related payment or you can opt to pay via direct deposit where you can deposit your payment to our bank account.
 
If you choose to pay by credit card, you will be redirected to the Stripe payment gateway that uses the latest and advanced technology to ensure secured payment transaction. To know more about stripe, click here.
 
If you choose to pay by Paypal, you will be redirected to the paypal site where you could use your paypal login details to pay.
 
 Lastly, if you opt to pay via direct deposit, you will see our bank details at checkout where you can deposit your payment. We will start shipping your package once your payment has cleared our account.