Online Shop

"Online shop"/"Our company", or "our shop" mentioned within the site refers to the Itsy Bitsy Haven and operates under the site address http://www.itsybitsyhaven.com.au/

The aforementioned terms are general and solely for the purpose of addressing our online business and do not intend to compete or address other site or businesses with direct or indirect connection to our business.

"Client"/"User"/"Customer"/"Recipient "stated in the site refers to (you) our valued consumer. 

 Usage

Any transaction made within the site is subject to user's discretion and is bounded by the terms and policies stated in our site. Upon usage of any function, or when placing an order, the customer agrees to be bounded by the terms and policies stated by the business.

 
Purchase

By purchasing of any item from the site, users are automatically bounded by the business' terms and conditions.    

 

When placing an order:

It is assumed that the customer acknowledges to have read and accepted the product specification stated for each item.  

 

Purchasing a finished product for resale:

Unbranded products or products with Itsy Bitsy Haven’s brands are available for wholesale at discounted pricing.

Please contact us at support@itsybitsyhaven.com.au for inquiries.

 

Purchasing branded products for resale:

The company is a registered reseller of the products offered within the site and had undergone processes directly with the manufacturer or authorized distributor to become authorized retailer of such products.

If you wish to re-sell products that comes from the brands offered within the site (other than Itsy Bitsy Haven), please contact the brand’s representative directly through their corresponding websites.

  
Product availability and shipping 

In Stock Items: 

Items in stock are usually shipped within 1-3 business days. Delivery time excludes this estimate and depends on Australia Post or DHL service whichever is applicable.

 

Out of Stock Items: 

Even with our best effort to maintain the accuracy of stock count, incidental out of stock result may still occur due to unforeseen circumstances. On such occasion, a notification email will be sent to the customer within 1-3 business days.

Notification shall include an option for exchange, refund or cancellation of the entire order.

Customers may respond to the notification within 2 business days. After which, the cost of the out of stock item will be refunded and the remaining items will be shipped via the selected shipping method.

Should there be no items remaining after refunding the out of stock item, full refund shall be made to the customer in the same mode of payment made during purchase from the site.

 

Product Expectation

Actual item colour may vary from the images shown in the customer's screen due to difference in the monitor resolution and configuration. Should the customer is unsatisfied with the purchase, the item may be returned for exchange or refund subject to the terms and condition specified in the Returns and Exchange Policy page.    

Delivery

Itsy Bitsy Haven provides free standard delivery service within Australia for total purchase of A$70 and above excluding shipping fee. Orders below AUD $70 is subject to a standard AUD $8.50 delivery charge. Customers may upgrade to an express delivery of AUD $11.50 for faster option though delivery timing still depends on the carrier timing and unfortunate cases such as weather and any unavoidable incidences.

Total purchase price may be accumulated from different category across Itsy Bitsy Haven online shop, specifically, http://www.itsybitsyhaven.com.au/, and valid for a single transaction only.

 

The estimated delivery time is listed below and will vary depending on the freight company in charge.

 

For local/Australia Wide: 

Delivery Carrier: Australian Post

Standard :

Approximately 4-7 Business days for areas within the Sydney CBD, NSW and Victoria and 4-10 business days for areas beyond that. 

 

Express: 

Approximately 2-3 Business days for areas within the Sydney CBD, NSW and Victoria and 3-5 business days for areas beyond that. 

 

For International Delivery: 

Delivery Carrier: DHL

Delivery timing varies depending on the destination country.

Charges depends on the destination country (check International Shipping for more details on the charges)  and subject to custom clearance therein. 

Recipient is responsible to check their country's law adherence to the item for delivery whether it is listed in their country's list of prohibited items, or is subject to additional tax charges to avoid delay and dismay.  
 
 Returns and exchanges

Returns and Exchange are accepted subject to the Returns and Exchange policy. 

Please visit the Returns and Exchange Policy page for more details. 

  Changes to terms and conditions
This Terms and Conditions is subject to changes without further notice. 
 
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